REFUND POLICY

At Star Gifts and Coffee Lodge, we strive to provide excellent customer service and satisfaction. We understand that sometimes returns and refunds are necessary. Our refund policy is as follows:

 

1. Eligibility for Refunds:

We offer refunds for eligible products within 30 days from the date of purchase. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging. Certain products may be non-refundable or subject to specific conditions, such as perishable goods, personalized items, or digital downloads. Please refer to the product description or contact our customer support team for more information.

 

2. Initiation of Refunds:

To initiate a refund, please contact our customer support team within the specified period. Provide them with your order details and the reason for the refund request. Our team will guide you through the process and provide you with any necessary instructions or forms.

 

3. Refund Process:

Once we receive your refund request and verify the eligibility of the product, we will process the refund. The refund will be issued using the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for any applicable fees, such as shipping or restocking fees.

 

4. Refund Timeframe:

The time it takes for the refund to be reflected in your account may vary depending on the payment method and financial institution. Generally, refunds are processed within 3-5 business days from the date the eligible item is received and inspected. However, please allow for additional time for the refund to appear in your account.

 

5. Return Shipping Costs:

In some cases, you may be responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect product. If you are unsure about the return shipping costs, please contact our customer support team for clarification.

 

6. Refunds for Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We may require photographic evidence or other documentation to assess the issue. Upon verification, we will provide you with instructions for returning the item and issue a refund or replacement, depending on your preference and product availability.

 

7. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Custom shoes
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Please note that this is a summary of our refund policy. For detailed information, including any specific clauses or provisions, we recommend reviewing the full refund policy on our website. If you have any questions or concerns, please reach out to our customer support team for assistance.

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