SHIPPING POLICY

Star Gifts & Coffee Lodge Shipping Policy

Thank you for your interest in our online gift and coffee shop store! Our shipping policy is designed to ensure a smooth and reliable delivery process for all our customers. Here are the details:

1. Shipping Options: We offer both domestic and international shipping. For domestic orders, we use reputable courier services to deliver your items within the specified timeframe. For international orders, shipping times may vary depending on the destination.

2. Processing Time: Once you place an order, we typically require 1-2 business days to process it. During peak seasons or holidays, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items you purchase, as well as the destination. The shipping cost will be displayed at the checkout before you complete your purchase.

4. Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. For domestic orders, you can expect your package to arrive within 3-7 business days after it has been shipped. International orders may take longer, typically around 7-14 business days.

5. Tracking: We provide tracking information for all orders. You can track the progress of your shipment using the tracking number provided in the confirmation email.

6. Shipping Restrictions: Some items may have shipping restrictions due to their fragile nature or legal restrictions in certain countries. We will notify you if any items in your order cannot be shipped to your location.

7. Returns and Exchanges: If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving the package. We will assist you in arranging a return or exchange.

Please note that shipping times may be affected by unforeseen circumstances such as weather conditions or customs delays. We strive to provide the best shipping experience possible and appreciate your understanding in such situations.

If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer support team. Happy shopping!